Apex · issues
Civic issues
Topics getting the most attention in Apex public meetings, ranked by how frequently they come up.
Utility billing errors for Cycle 2 customers
The town's finance and management staff planned to update the council on how utility billing and customer service are working — the office functions residents deal with when bills have errors or questions come up.
Iron Gate sewer connection costs
A longtime Iron Gate resident asked the town to find a way to let the whole subdivision connect to a new sewer line a school developer will donate, saying the $4,000 tap fee is out of reach for elderly neighbors.
Big Branch 2 regional sewer pump station
A $17.5M pump station will serve the 3,700-acre Big Branch basin, letting the town retire three aging pump stations and meet its interbasin transfer obligations. Construction runs about 18 months, finishing around August 2028.
Yard waste collection reduced to every other week
Starting January 1, 2027, Apex won't collect grass clippings because no facility will take them — an ordinance goes to council September 22. The town is also switching to wheeled carts, with bi-weekly collection starting October 19, and staff asked for the green light to budget for carts and trucks.
Modernizing the 1995 customer service policy
The town's utility customer service policy dates to 1995 and needs a rewrite — including extreme-weather disconnection protections, refund rules, budget billing contracts, and how to handle solar customers and landlord-tenant disputes.
Sanitary sewer collection system assessment
A $400,000 state grant-funded study found Apex's 312 miles of gravity sewer and 46 miles of force main largely in good shape, with two near-term interceptor projects flagged. Council accepted the report unanimously, launching a proactive asset management program.
Detached Garage Electric Rates
If you have a detached garage with its own meter, it's been billed at the higher small general service rate. The council approved moving those to the residential rate — a small but real savings for affected homeowners.