Summary
The town's finance and management staff planned to update the council on how utility billing and customer service are working — the office functions residents deal with when bills have errors or questions come up.
At a glance
- Total mentions
- 3
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 27, 2026.
Impact analysis
No specific dollar figures were published with the agenda.
Residents and businesses that interact with town billing and utility customer service.
New Hill residents continue experiencing odors of unknown origin after roughly three years.
Mentions & discussions (3)
Regular Town Council Meeting — October 27, 2026
The mayor asked for an update on odors affecting New Hill's Jordan Manor residents; the town manager also reported utility disconnections dropped sharply and payment plans total over $3 million.
Town Council Work Session - August 2026 — August 18, 2026
The town's finance and management staff planned to update the council on how utility billing and customer service are working — the office functions residents deal with when bills have errors or questions come up.
Regular Town Council Meeting — March 24, 2026
Portal bills showed a wrong due date (March 28 instead of April 13), and a 37-day billing cycle made bills higher; paper bills were corrected before mailing.
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