Summary
About 4,000 customers owe $4.7 million in utility bills, and roughly 1,100 face disconnection at the end of September if they don't set up payment plans. Council weighed compassion against the town's obligation to protect ratepayers and the utility fund.
At a glance
- Total mentions
- 5
- Last 30 days
- 1
Discussed at 2 meetings in the last 60 days; most recently Oct 27, 2026.
Impact analysis
About $4.7 million is uncollected, and any write-offs could eventually factor into future utility rates.
Customers who set up payment plans avoid late fees and disconnection, and paying customers are protected from subsidizing unpaid bills.
Residents and businesses that don't set up plans face disconnection as early as late September, and some large balances may be uncollectible.
Mentions & discussions (5)
Regular Town Council Meeting — October 27, 2026
A budget amendment was on the agenda to fund UCAP, which helps Apex utility customers struggling to pay bills.
Regular Town Council Meeting — September 10, 2026
The town will resume disconnecting utility service for nonpayment the weeks of September 21 and October 5 after a long suspension. Wait times at Ask Apex have jumped to about 13 minutes, and the town is adding extended hours and payment plans to help residents avoid shutoffs.
Town Council Work Session - August 2026 — August 18, 2026
About 4,000 customers owe $4.7 million in utility bills, and roughly 1,100 face disconnection at the end of September if they don't set up payment plans. Council weighed compassion against the town's obligation to protect ratepayers and the utility fund.
Regular Town Council Meeting — August 11, 2026
About $4.3 million in past-due utility balances remain (plus $1.2 million on payment plans), with 1,091 customers above the $1,000 cutoff threshold. First shutoffs could come in four to six weeks; policy tweaks come to the August 18 work session.
Regular Town Council Meeting — April 28, 2026
About $6 million is owed to the town more than 30 days past due after the billing system transition. Disconnections and 1% late fees resume July 1, with payment plans, budget billing, and up to $636 in assistance available. Council members warned unpaid bills could force rate increases for everyone.
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